GENERAL What is MyBeauty88? How does MyBeauty88 work?
MyBeauty88.my is an online beauty, fashion and accessories shop in Malaysia. We offers a wide range of head to toe products from local and around the world. What makes us different with other online store? At MyBeauty88, we emphasize on credibility, efficiency as well as after sales customer care. Our aim is to make your shopping way convenient and comfort from your home, with best great prices offer. Apart from retail, we also provide wholesale agents to help salary earners, students and housewives start to earn extra income at home.
Is MyBeauty88.my products genuine?
All the brands that are selling under MyBeauty88.my are 100% guaranteed genuine, authentic original and supplied directly from brands owner or their authorized distributors.
Why some of the same products selling in other online platform can offer the price much more cheaper a lot than MyBeauty88.my?
We highly recommended all customers not to purchase from those online shopping platform with cheap price offer as the product manufacturer is not responsible for the products sold in these website. All the products sold at these platform are treated as FAKE PRODUCT. Please only buy with trusted seller who can give you after sales support and product advisor.
Are all products ready stock?
All products are ready stock EXCEPT those label as "Preorder" item. However, if the product ordered is insufficient quantity or accidently sold out, we will contact with you personally.
MEMBERSHIP How can I become a member?
If you do not have an account with MyBeauty88.my yet, you can follow below simple steps to become a member.
1) Please click here to register free member.
2) Fill in all the details, read and agree to tick the Terms & Conditions.
3) Click “Continue” button.
4) Your member registration is complete and you can start shopping now!
Do I have to pay to become a member on MyBeauty88.my?
NO! It’s FREE.
If you have not signed up with MyBeauty88.my yet, register now and enjoy various member discounts, reward points and attractive benefits.
What are the member benefits on MyBeauty88.my?
MyBeauty88.my offer free shipping for retail order amount above RM100 for deliver within Malaysia, free samples, gifts, point reward and discount coupon from time to time.
What is coupon and gift voucher?
Coupon is an alternative payment method that can be used to purchase at MyBeauty88.my.
You can use this cash credit to save more to buy the product you love.
Can I exchange cash coupon to cash?
Unfortunately, MyBeauty88 cash coupon is not cashable.
Does cash coupon have validity period?
Yes, cash coupon have validity period. You can check the validity period of coupon you have received in email. Once it is expired, it can no longer be used, so please check the validity period and use it on time!
How can I use coupons and gift voucher?
Upon checkout, you can key in the coupon code or gift voucher code you received in the redemption box. Your coupon or gift voucher will be applied to the total and reflected in your cart after you click continue to next step.
I used a coupon, but my order is cancelled. Will it be re-issued?
No. The coupon used will not be re-issued if your order cancelled.
How can I change my details (email, password, phone number, address, etc)?
If you need to update your information you can login go to “MY ACCOUNT”.
What should I do If I forget my login password?
If you have forgotten your password to login onto MyBeauty88.my, please click “Forgotten Password?” link on login page.
ORDER Can I purchase without registering as a member?
You are allowed to view and add products to the shopping cart as a guest. However, to purchase products you need to be a registered member to complete the order and payment.
How do I place order with MyBeauty88.my?
Here we will show you a quick and simple guide of steps from register till make payment.
1. Click “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
5. From here, you need to select your shipping methods and click “next” button.
6. Next you'll need to choose your payment method then click “next” button.
7. After the steps before this have been done, you need to reconfirm your billing details and agree on the terms and condition.
8. Click “Confirm Order” to complete the order.
What are MyBeauty88 points? How do I use them?
MyBeauty88 points are a form of reward that may be use for future redemption. You earn MyBeauty88 points whenever you make a purchase on the website.
What is shopping cart?
A shopping cart is a convenient tool to help you to purchase multiple products on one go. All the products inside your shopping cart can be purchased with a single payment.
How do I know if my order was successfully transacted?
If a purchase has been successfully transacted, an order confirmation will appear displaying your order number. We will notify you via an email that contains the details of your purchase and an order number. If for any reason the transaction was unsuccessful, kindly place the order again. In case of any doubt, feel to contact us and we will be happy to verify your transaction for you.
How can I check the status of my order(s)?
Please login go to “My Account” page to check order status. After your order is posted out, your order status will change to “Delivered” with a courier company tracking number attached.
Can I change or cancel my order after making payment?
You cannot modify or cancel an order after your payment has been made as we may have started the packing and shipment process. However, if you have any problems with your purchase, please contact us and we will try our best to assist you.
What is the product's transaction currency?
All products transaction currency will be done in Malaysia Ringgit.
I need more information about the products or advise. Who can help me?
Kindly fill in contact us enquiry form. You may also contact our customer service at +603 90807316 , +6010 225 9441 (wechat, whatsapp, line) or email to email@example.com. We will be happy to assist you.
PAYMENT What are the payment methods available?
MyBeauty88.my offers various kind of payment methods as shown below :- 1. MOLpay
- Credit Card (Visa or Mastercard)
- Online Banking (CIMB, RHB, UOB, PBB, Bank Islam, MBB, HLB, Ambank, Alliance)
- 7-eleven Cash Payment
2. Offline Bank Transfer (Online Transfer / ATM / Cheque / Counter Deposit)
Bank : Maybank
Bank Account : 562384504499
Account Name : Yiccomax Marketing Sdn Bhd
* Your purchased products will not be delivered until we have this payment notification.
* MyBeauty88 will not be responsible for funds that are deposited into a wrong bank account. Please ensure that the account number and account name is correct before you deposit.
* If it is other bank transfer (non-Maybank), please select GIRO transfer option. Other bank transfer takes up to 1~3 working days to cleared the payment if no instant fund transfer selected. We only process your order after payment cleared in our account.
* The currency must be in RM (Malaysia Riggit) when paying from foreign bank account.
* Please bank in total order amount exactly as we do not send cash refund with the order. If there any extra balance bank in will credit in the account for next order use.
Can I change my payment method if the initial payment was unsuccessful?
Unfortunately, changing payment method is not allowed once you have clicked 'Submit Order' on a checkout page. If your initial payment failed and if you need to change your payment method, please place a new order to select a new payment method.
Can I pay with Cash on Delivery (COD)?
Unfortunately, we do not provide Cash on Delivery service at your door step at this moment. If you need further details of the product before purchasing, please contact us for assistant.
What is offline bank in?
This is a mode of payment for those customers who cannot make online payments such as credit card or online banking immediately. Upon checkout, you can pay via any MAYBANK ATM cash deposit machine, counters deposit or login your online banking transfer the payment.
Is there a time limit for offline payment after placing order?
Yes. Please make the payment within two (2) days otherwise our system will cancelled your order automatically on the 3rd day.
Is there minimum or maximum amount I can pay with ATM cash deposit / ATM Transfer?
If you intend to pay by Cash Deposit Machine, you will be limited to use selected bank notes only. Please make sure the deposit amount is exact or greater than the order amount. If it is overpaid, we will refund with MyBeauty88 credit for next order purchase. We do not send back the overpaid balance by cash. If it is underpaid, your order will not process until full payment received.
Is my purchase online transaction secure?
It is our commitment that consumers can shop online securely. We utilise a secure payment gateway using Secure Socket Layer (SSL) technology with high security 128-bit encryption. At no time is your credit card information compromised nor is it stored on our servers.
My payment failed, how can I make payment again?
Please login go to my account to view your order history. You can select other alternative payment method if your first payment was unsuccessful.
I already made a payment, why my order status is still on "Pending Payment"?
Please make sure you already notify us a payment proof for verification. When there is high volume of payments being made at the same time, this could cause a bit of delay in updating your payment status. If your payment is still not updated after 24 hour, please contact us.
How do I know if my payment was successful?
Upon payment completion, your order status will updated to "Processing" and you will receive a payment confirmation email. The acknowledgement might not be instant if there is heavy volume of traffic. If your payment was made but order status has not been updated on mybeauty88.my after 24 hours, please contact us.
SHIPPING Where do you deliver to?
MyBeauty88 deliver order to Malaysia and internationally.
How much is your delivery fees?
MyBeauty88 provides Free Shipping for retail purchase above RM100 for delivery within Malaysia.
For purchases below RM100, a shipping fee will auto calculate when you proceed checkout.
For international delivery, we ship by traceable parcel mail and shipping fee may vary based on different country. You can view your final delivery charges upon checkout or contact us if your delivery country not in our list yet. * Free shipping not apply to agent and whosales orders.
When will I receive my order?
MyBeauty88 aims to send out all ready stock order by courier on the next working day (Monday - Friday) of your purchase after confirm received your payment, excluding Saturday, Sunday and Public Holidays. Usually courier companies manage to deliver the parcels within 2 to 3 working days after shipment starts. However, if there are weekends and public holidays peak seasons, shipping can take longer time.
Please note that those item mark as “Pre-order” may take around 14 working days to ship from our oversea supplier. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. Our aim is to have your items shipped out from our warehouse as fast as possible except for some circumstances where unfortunately it is beyond our control for example courier service delays, peak season public holiday, emergency, or items out of stock. You will receive an email with your tracking number once your order has been shipped.
How long does the international shipping normally take?
All international order shipped by traceable mail. Usually takes longer compared to domestic shipping due to the distance and subject to custom's clearance, transport conditions and volume of mail traffic. Average transit time for international shipping has been captured as 7 to 21 working days and will require signature upon delivery. Tracking numbers will be provided via email once your order has been shipped out. You can follow up with related shipping company with your tracking provided.
My order status updated "Delivered" the product, but my tracking is not available?
There could be a bit of delay from shipping companies to update tracking status. If it is not available after 24 hours, please contact us.
Do I need to be present at the time of delivery?
Yes. A person will be required to sign and accept delivery. This is to acknowledge that the parcel were delivered and received correctly.
Can I pick up the product myself?
Yes. You can make an appoitment with us and pickup in our office only.
Unfortunately, we do not provide meet up outside of office.
Will there be any customs taxes and duty for international delivery?
MyBeauty88 do not responsible for any custom taxes and duty. If there any taxes and duty applied, it may be charged once the parcel reaches its destination. These charges must be paid by the recipient of the parcel. As customs and import duties vary, we are unable to tell you the exact costs. Do contact your local customs officer to find out about additional charges.
Compliance with regulations:
MyBeauty88.my (Yiccomax Marketing Sdn Bhd) is a company regulated under the laws of Malaysia. We operate in Malaysia and all our products comply with all the laws and regulations of Malaysia. We do not guarantee compliance with specific local laws, regulations or specifications under the local jurisdictions of individual customers.
RETURNS, EXCHANGES & REFUNDS What is Return?
If the product you have received is faulty, wrong item, damaged or change of mind, you can request to return the item back to get an exchange or refund. A return process requires buyers to ship the received product back to us in the same condition as when it first arrived, together with other free gifts or items provided. In the event where the return request or returned product fail to meet return policy, MyBeauty88.my has all the rights to reject your request.
Who is responsible for Return shipping fee?
Responsible party to bear shipping cost depends on the reason of your 'Return' request.
If you requested 'Return' due to damaged, faulty or wrong product, MyBeauty88.my has to bear buyer's return shipping fee. If the 'Return' is due to buyer's change of mind, then buyer will bear their own shipping fee to return the product to us.
What is the return and exchange policy?
Your total satisfaction is our primary concern. We carry only the best quality and value products. If your order is damaged or for some reason you aren't entirely happy with the product, then we aren't happy either. For incorrect or defective items, we have a 14 days return policy upon receipt of order by the customer, subject to the following terms and conditions:
* Item must be in their original purchase condition. All packaging must be unmarked and not defaced in any manner.
* This return policy does not apply to items which have been stated as Non-exchangeable and Non-refundable on the website.
‣ Items received more than 14 days
‣ Used or unsealed product, except certain stated conditions
‣ Product not sold by MyBeauty88.my
‣ Product damaged by buyer
‣ Free gift and samples
All returns will be reviewed first by MyBeauty88 and we reserve the right to perform remedies including:
* Replacing the product with a new item of the same original order
* Full refund in MyBeauty88 store cash credit only
How do I return an item?
We want you to absolutely love your MyBeauty88 purchase. If you'd like to return or exchange an item, we will do everything we can (within reason).
For all return requests, please email us at firstname.lastname@example.org including your contact details, order number and the reason for return. Alternatively, you can reach us at +603 9080 7316. We will inform you once your request has been received and proceed with the refund as appropriate.
How long does the refund process usually take?
Once your return is successful, refund process take up to 7 - 14 working days. We process refund in cash credit only, cash credit can be use for next order.
PROMOTION Do you offer free samples?
Yes. We will giving free samples to our customer from time to time while stock last.
Are products offered at MyBeauty88 genuine since we get the price so much cheaper?
Yes! At MyBeauty88, we promise you that every product that are being sold is 100% authentic. MyBeauty88 only carries products which we have gotten directly from the brand owner or authorized distributor. Providing you with the highest quality service and original goods is our top priority. Beauty products for you at low prices with many great deals you will love! Also, we are able to pass on the savings to you since we do not have a physical storefront and related overhead expenses.
Are my credits transferable to cash?
No. All the credit, voucher or coupon cannot transfer to cash.
MyBeauty88 Affiliate Program allows you to tap into the huge number of consumers buying health and beauty products online. Join our affiliate program is free and start earning money for every successful sale you send our way! Simply create your account, placing a link or links into your website or social media sharing and watch your account balance grow as your visitors become our customers.
What is the MyBeauty88 Affiliate Programme?
If you love to blog, sharing to social media platform or own a website, and are interested in making money off the explosive sales in the health and beauty industry, then MyBeauty88.my affiliate program is perfect created for you!
MyBeauty88 Affiliate Program offers web owners an opportunity to earn extra income. By joining this program, web owners will be able to earn 8% commission from every successful sales. A simple, fast and easy solution for web owners to make money.
How it works?
1. Affiliate member display banner or link to MyBeauty88.my
2. Customer clicks the link and purchases
3. Order tracked by system
4. Affiliate receive sales commission
How do I earn profits?
For each transaction or sale originating from your website, we will give you a commission. By joining our affiliate program, you can get up to 10% commission when a reader from your website makes a successful purchase on MyBeauty88.my.
How do I join the MyBeauty88 Affiliate Program?
You can submit affliate registration here.
When i getting paid?
Every Transaction requires 15 to 30 days of Sales Validation. Commission payments are sent monthly on the 1st ~ 5th with a MYR100 minimum via bank transfer (Malaysia Bank) or Paypal (Oversea). The sales you generate from the 1st - 30th get paid on the 1st of the following month. Therefore, there is a one-month accounting period before you receive your payout.
I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to email@example.com for us to clear your doubts.