What is Return?
If the product you have received is faulty, wrong item or damaged, or change of mind don't like it. You can request to return the item back to get an exchange or refund. A return process requires buyers to ship the received product back to us in the same condition as when it first arrived, together with other free gifts or items provided. In the event where the return request or returned product fail to meet return policy, MyBeauty88.my has all the rights to reject your request.
Who is responsible for Return shipping fee?
Responsible party to bear shipping cost depends on the reason of your 'Return' request.
If you requested 'Return' due to damaged, faulty or wrong product, MyBeauty88.my has to bear buyer's return shipping fee. If the 'Return' is due to buyer's change of mind, then buyer will bear their own shipping fee to return the product to us.
What is the return and exchange policy?
Your total satisfaction is our primary concern. We carry only the best quality and value products. If your order is damaged or for some reason you aren't entirely happy with the product, then we aren't happy either. We have a 14 days return policy upon receipt of order by the customer subject to the following terms and conditions:
The returned goods/products will be checked with the receipt together and the goods should be in the good condition.
The packaging should also be in original condition in original shipping container as received.
If the goods/products has been used or damaged by the customer, there will not be any refund.
MyBeauty88.my will also not be responsible if your shipment is lost during the return transit.
This return policy does not apply to items which have been stated as Non-exchangeable and Non-refundable on the website.
‣ Items received more than 14 days
‣ Used or unsealed product, except certain stated conditions
‣ Product not sold by MyBeauty88.my
‣ Product damaged by buyer
‣ Free gift and samples
‣ Due to hygiene reasons, all skin cares, cosmetics and intimates item are not returnable or exchangeable once the product packaging box or seal open
All returns will be reviewed first by MyBeauty88.my and we reserve the right to perform remedies including:
Replacing the product with a new item of the same original order or
Full refund in MyBeauty88.my store cash credit
How do I return an item?
We want you to absolutely love your purchase from MyBeauty88.my. If you'd like to return or exchange an item, we will do everything we can (within reason). Please contact us at 03-9080 7316 or email to email@example.com. We will inform you once your request has been received and proceed with the refund as appropriate.
How long does the refund process usually take?
Once we have checked and confirm the goods/products, customer will receive their refund within 7~14 working days after the confirmation. We process refund in cash credit only, cash credit can be use for next order.
In the event of dispute, the decision of MYBEAUTY88.MY shall be final and conclusive.